The CCIH UM&R Web Portal Guide

This page is meant to serve as a starting point for all documentation regarding the CCIH Utilization Management & Review Web Portal usage.

Table of Contents

Currently available documentation:

• TracGuide (This page) -- Documentation starting point.
• EditExceptionsGuide (the User Guide for the Edit/Exceptions Web Portal).
• Exception Codes
  • AdjustmentCodes -- Adjustment Reason Codes.
  • ExplanationCodes -- Codes used to explain Exceptions.
  • PendCodes -- WLT Pend Codes.

Support

CCIH will endeavor to maintain the maximum extent of availability for all authorized users to the content and functionality of the Edit/Exceptions Web Portal (i.e. 24 hours a day, every day). Technical support for the Exceptions Portal will be available on CCIH open business days from 8 AM to 5 PM EST.

​http://www.correctcare.com/contact.asp

CorrectCare - Integrated Health
366 South Broadway
Lexington, KY 40508
859.225.7999
877.292.7999 toll free 

For Operational Support relating to the usage/terminology of the site...

• Call CCIH and direct your calls to the Claims Department. Please reference "LA DPS&C TPA Services" so that your call is routed quickly.

For Technical Support relating to the functionality of the site...

• Send email to it-helpdesk@…; or
• Call CCIH and direct your calls to "Technical Support"