= The Edit Exceptions Web Portal Guide =

This page is meant to serve as a starting point for all documentation regarding the Web Portal usage.

== Table of Contents ==
Currently available documentation:
 * TracGuide (This page)  -- Documentation starting point.
 * UserGuide -- Provides description and details on site usage
 * '''Exception Codes'''
   * AdjustmentCodes -- Adjustment Reason Codes.
   * ExplanationCodes -- Codes used to explain Exceptions.
   * PendCodes -- WLT Pend Codes.


=== Support ===
CCIH will endeavor to maintain the maximum extent of availability for all authorized users to the content and functionality of the Edit/Exceptions Web Portal (i.e. 24 hours a day, every day). Technical support for the Exceptions Portal will be available on CCIH open business days from 8 AM to 5 PM EST.

[http://www.correctcare.com/contact.asp]
{{{
CorrectCare - Integrated Health
366 South Broadway
Lexington, KY 40508
859.225.7999
877.292.7999 toll free 
}}}


For '''Operational Support''' relating to the '''usage/terminology''' of the site...
 * Call CCIH and direct your calls to the Claims Department.  Please reference "LA DPS&C TPA Services" so that your call is routed quickly.


For '''Technical Support''' relating to the '''functionality''' of the site...
 * Send email to it-helpdesk@correctcare.com; or
 * Call CCIH and direct your calls to "Technical Support"