= The UM&R Web Portal User Guide = This information is to be used as a guide to assist users creating and tracking tickets in this portal. (See attachments link below- you may have to click on it to show the attachment) Please see the attachment below. You can download it or view it in Adobe Reader. (This is currently a draft/working version- please make suggestions or requests to it-helpdesk@correctcare.com for possible additions and corrections- Thank you, the IT Development Team)